The Admin By Request value proposition
You are probably reading this, because you know you have a problem. Either your company allows users to maintain
local administrator rights or you have to do countless urgent remote installs.
We can solve this for you with little effort and at the same time free up your IT resources.
We have customers with tens of thousands of computers, who have tried to implement whitelisting solutions, but failed
and came to us, because this way you can only see the world in retrospect. You don't know, what your users need today.
Instead of speculating on this by creating whitelists and software packages ahead of time, Admin By Request works proactively the other
way around. When your user has an administrator need, all they have to do is request permission via the Windows or Mac client software.
You can set Admin By Request to approve automatically or require IT staff to verify the request via the portal or real-time push to the app.
Once a user has approval, the user gets a time-limited, real-time, local admin elevation to install the requested software.
Once finished, you have a full audit trail of activity in the app and in the portal.
Nothing needs to be installed on-premise. All you have to do is to install a small client program and configure your settings online.
Your users are never blocked from doing their job and you can use your scarse IT resources on more meaningful activities.
It's win/win for you and your users.
Interested? Go to www.adminbyrequest.com or read on for more details.
How it works
Admin By Request basically consists of a portal account and a small client program for Windows or Mac.
Nothing needs to be installed or modified on-premise and you can therefore set this up for testing or proof of concept in minutes.
Everything happens in the cloud. All data are collected to your cloud account and processed here.
The collected data is mostly non-sensitive data and we have a best-in-class cloud Azure set up to secure your data.
If you have GDPR concerns or concerns about collection of sensitive data (user's name, email address and phone number),
all these can be disabled at your preference. Refer to our SLA & Compliance
page for more
information on which data is collected and what it is used for.
You can get a free fully functional trial login right away by hitting the "Download" link at the top.
With your portal login, you log in and download your client program (MSI for Windows or PKG for Mac) and
configure settings and you're set. With your login, you can now see administrator sessions and approve requests.
It is highly recommended to also install the free mobile app
on your phone as
a supplement to the portal for easier access to data and approving requests.
The user will see a checkmark icon in the system tray (Windows) or icon bar (Mac). You can additionally choose to have
Admin By Request place a shortcut on the user's desktop (Windows) or in the dock (Mac).
When the user needs to do something that requires administrator rights, the user just has to click the icon
to request a time-limited on-the-fly administrator session.
When the user makes the request for administrator rights (hence the name Admin By Request), two things can happen.
When you are signed in to the portal, you configure your settings, including whether you allow administrator access without
approval or not.
If you allow access without approval, the user becomes time-limited administrator right away. If you do not,
someone must approve the request in the portal or in the app and an email flow starts. In either case, the user will see the window below
and must enter reason for this need. You can disable the screen for users that do not require approval.
If your clients are joined to a domain, you can granulate who gets approved based on domain user/computer group or OU using the sub settings in the portal.
If you are using Azure AD only, you can filter by Azure groups.
You can also choose to completely overrule cloud settings for approvals and all other settings on each machine by registry keys on Windows (see here
or a policy file on Mac (see here
Approving access from the app
If the user is not auto-approved, a portal user with approval rights has to approve the request.
The easiest way to do that is to use the Admin By Request mobile app, which pushes an approval
request to all approvers in real-time. When you press the Approve or Deny button, the user will receive an email with instructions.
Emails can be customized with company specific information, such as a Help Desk phone number.
The app also provides a great insight to what's going on a daily basis.
Click the download icon under the screenshots on your iPhone, iPad or Android device to download the free app.
Learn more about the app
Approving access in the portal
You can also approve requests in the portal, instead of using the app. Typically, you would set up an email notification to all users that can approve requests,
so the user doesn't have to wait longer than necessary. When you click the email link, it simply takes you to the "Requests" page in the portal.
Here you will see a list of pending requests, as shown below,
including contact information and computer data. You then simply click Approve or Deny for each request, as you would in the app.
If the user is auto-approved or the request has been accepted by you, the user can start the session.
This happens on-the-fly without having to log off and on and you can configure, how much time the user is administrator.
Once the user either stops the timer or the time runs out, data about the session will be uploaded to the portal.
You can then see who and when had the session and which software was installed or uninstalled and on Windows,
which applications were run UAC elevated during the session.
So what prevents the user from abusing the system?
The fact that the user has to request IT for access will in itself prevent the most obvious abuse.
But as part of your settings, you can also configure a Codes of Conduct page. Here you customize
verbage that suits your company policy. For example, what is the penalty for using the administrator session
for personal objectives. You can also choose to explain, what you can monitor from the portal.
When you enable the Codes of Conduct ("instructions") screen in the settings, this screen will appear right before the administrative
session starts, as shown further up. You can also customize company name and logo for all screens, so there is no doubt
this message is authentic and indeed from the user's own company. This is the configuration part of the portal,
where you set authorization, company logo, policies, email communications, etc:
Admin By Request works the same whether the computer is online or offline.
Portal settings are cached on the client and all data going the other way is queued,
so the user experience will be no different, whether the computer has internet or not.
Computers work the same online or offline - except of course, if you require approval and the computer is offline.
Then no one will know the user has a pending request until the computer has an internet connection,
at which time it will flush its upload queue. This would rarely be a real-world problem, but there are examples,
where a computer is offline for a long period of time with no option to get online. A good example is our customer
Red Cross, which has workers going offline for weeks to a village in Africa. This is not a problem in itself,
because the computer will just collect data and flush the queue later - but if approval is required, the user is stuck.
This is where the PIN code comes in. If you look at the screen further up, you can see a link that says "I have a PIN code".
This link only appears, if you have approval mode on - and there is no internet.
Then the user can call your Help Desk over the phone and get a temporary PIN code that you can generate in the portal.
When the user clicks "I have a PIN code", the screen below appears and the user can start the administrator session without
Please review the videos below and check our FAQ page
. If this does not answer your question,
please feel free to contact us using the top menu. If you need to purchase a license, please contact us or use the Quote option at the top.