Give us a call at 262.299.4606 to discuss how FastTrack can help your organization or email us here

We would be happy to show you a demo. Give us a call at 262-299-4606 or drop us an email here
FastTrack admin

Admin By Request

Admin By Request is product that is also developed by FastTrack Software.

This page gives you an overview of the product.

For more information, please go to the product web site at www.adminbyrequest.com.

SOLVE YOUR LOCAL ADMIN PROBLEM TODAY !

Department of Commerce Red Cross Kpmg Booking Aspen Dental Hamilton Beach Toyota Disney Kawasaki Goodyear NOAA

The Admin By Request value proposition

You are probably reading this, because you know you have a problem. Either your company allows users to maintain local administrator rights or you have to do countless urgent remote installs. We can solve this for you with little effort and at the same time free up your IT resources.

We have customers with tens of thousands of computers, who have tried to implement whitelisting solutions, but failed and came to us, because this way you can only see the world in retrospect. You don't know, what your users need today. Instead of speculating on this by creating whitelists and software packages ahead of time, Admin By Request works proactively the other way around. When your user has an administrator need, all they have to do is request permission via the Windows or Mac client software.

You can set Admin By Request to approve automatically or require IT staff to verify the request via the portal or real-time push to the app. Once a user has approval, the user gets a time-limited, real-time, local admin elevation to install the requested software. Once finished, you have a full audit trail of activity in the app and in the portal. Nothing needs to be installed on-premise. All you have to do is to install a small client program and configure your settings online.

Your users are never blocked from doing their job and you can use your scarse IT resources on more meaningful activities. It's win/win for you and your users.

Interested? Go to www.adminbyrequest.com or read on for more details.

          


How it works

Admin By Request basically consists of a portal account and a small client program for Windows or Mac. Nothing needs to be installed or modified on-premise and you can therefore set this up for testing or proof of concept in minutes. Everything happens in the cloud. All data are collected to your cloud account and processed here. The collected data is mostly non-sensitive data and we have a best-in-class cloud Azure set up to secure your data. If you have GDPR concerns or concerns about collection of sensitive data (user's name, email address and phone number), all these can be disabled at your preference. Refer to our SLA & Compliance page for more information on which data is collected and what it is used for.

You can get a free fully functional trial login right away by hitting the "Download" link at the top. With your portal login, you log in and download your client program (MSI for Windows or PKG for Mac) and configure settings and you're set. With your login, you can now see administrator sessions and approve requests. It is highly recommended to also install the free mobile app on your phone as a supplement to the portal for easier access to data and approving requests.

Requesting access

The user will see a checkmark icon in the system tray (Windows) or icon bar (Mac). You can additionally choose to have Admin By Request place a shortcut on the user's desktop (Windows) or in the dock (Mac). When the user needs to do something that requires administrator rights, the user just has to click the icon to request a time-limited on-the-fly administrator session.

Windows

Request Admin rights

Mac

Request Admin rights
When the user makes the request for administrator rights (hence the name Admin By Request), two things can happen. When you are signed in to the portal, you configure your settings, including whether you allow administrator access without approval or not. If you allow access without approval, the user becomes time-limited administrator right away. If you do not, someone must approve the request in the portal or in the app and an email flow starts. In either case, the user will see the window below and must enter reason for this need. You can disable the screen for users that do not require approval.

Windows

Request Admin rights

Mac

Request Admin rights
If your clients are joined to a domain, you can granulate who gets approved based on domain user/computer group or OU using the sub settings in the portal. If you are using Azure AD only, you can filter by Azure groups. You can also choose to completely overrule cloud settings for approvals and all other settings on each machine by registry keys on Windows (see here) or a policy file on Mac (see here).

Approving access from the app

If the user is not auto-approved, a portal user with approval rights has to approve the request. The easiest way to do that is to use the Admin By Request mobile app, which pushes an approval request to all approvers in real-time. When you press the Approve or Deny button, the user will receive an email with instructions. Emails can be customized with company specific information, such as a Help Desk phone number. The app also provides a great insight to what's going on a daily basis. Click the download icon under the screenshots on your iPhone, iPad or Android device to download the free app.

Download on the App Store Get it on Google Play
Learn more about the app

Approving access in the portal

You can also approve requests in the portal, instead of using the app. Typically, you would set up an email notification to all users that can approve requests, so the user doesn't have to wait longer than necessary. When you click the email link, it simply takes you to the "Requests" page in the portal. Here you will see a list of pending requests, as shown below, including contact information and computer data. You then simply click Approve or Deny for each request, as you would in the app.

Approving access

Administrator session

If the user is auto-approved or the request has been accepted by you, the user can start the session. This happens on-the-fly without having to log off and on and you can configure, how much time the user is administrator.

Windows

Request Admin Approved

Mac

Request Admin Approved
Once the user either stops the timer or the time runs out, data about the session will be uploaded to the portal. You can then see who and when had the session and which software was installed or uninstalled and on Windows, which applications were run UAC elevated during the session.

Preventing abuse

So what prevents the user from abusing the system? The fact that the user has to request IT for access will in itself prevent the most obvious abuse. But as part of your settings, you can also configure a Codes of Conduct page. Here you customize verbage that suits your company policy. For example, what is the penalty for using the administrator session for personal objectives. You can also choose to explain, what you can monitor from the portal. When you enable the Codes of Conduct ("instructions") screen in the settings, this screen will appear right before the administrative session starts, as shown further up. You can also customize company name and logo for all screens, so there is no doubt this message is authentic and indeed from the user's own company. This is the configuration part of the portal, where you set authorization, company logo, policies, email communications, etc:

Codes of conduct

Offline computers

Admin By Request works the same whether the computer is online or offline. Portal settings are cached on the client and all data going the other way is queued, so the user experience will be no different, whether the computer has internet or not.

PIN code

Computers work the same online or offline - except of course, if you require approval and the computer is offline. Then no one will know the user has a pending request until the computer has an internet connection, at which time it will flush its upload queue. This would rarely be a real-world problem, but there are examples, where a computer is offline for a long period of time with no option to get online. A good example is our customer Red Cross, which has workers going offline for weeks to a village in Africa. This is not a problem in itself, because the computer will just collect data and flush the queue later - but if approval is required, the user is stuck. This is where the PIN code comes in. If you look at the screen further up, you can see a link that says "I have a PIN code". This link only appears, if you have approval mode on - and there is no internet. Then the user can call your Help Desk over the phone and get a temporary PIN code that you can generate in the portal. When the user clicks "I have a PIN code", the screen below appears and the user can start the administrator session without internet.

Windows

Request Admin PIN Code

Questions?

Please review the videos below and check our FAQ page. If this does not answer your question, please feel free to contact us using the top menu. If you need to purchase a license, please contact us or use the Quote option at the top.


Portal overview video

This video goes through the portal that will be accessible to you during your trial or as licensed customer.


          
Outlook Signature Generation

Outlook Signatures

Build mass-deployable Outlook signatures using a Word-like designer. More
Graphical Logon Scripts

Codeless Logon Scripts

Build graphical logon scripts with your own logo by pure point and click. More
IP Printing

Kill your print servers

Print to IP printers directly. More
Software Deploy

Software Deploy and Inventory

Push software without a management server and inventory to the cloud. More
Zero Touch Thin PC

Tired of Desktop Authority?

Same features - less complexity. More

Want to terminate local admin rights?

Try our sister product Admin By Request
Laptop Backups

Lockdown Local Admins

Revoke local admins rights and have users request ad-hoc access under full audit. More


Rating: 5 out of 5

"Use this as a replacement for VBScript and PowerShell"

"It's easy to include attractive GUI elements in FastTrack scripts, beyond the basic dialog boxes and text input that VBScript offers ... Another powerful feature is the ability to distribute scripts as Windows Installer (.msi) or standard .exe files. Although interesting in its own right, this ability results in a much more intriguing capability: to repackage -- or wrap -- software installers as .msi files without using snapshots. If you've ever created an .msi installer file from before-and-after system snapshots, for use with a software distribution system such as Group Policy or System Center Configuration Manager (SCCM), then you know how hit-and-miss the results can be."

Read full review


Rating: 8 out of 10

"Faster than the rest"

"We found the FastTrack syntax to be more transparent and easier to learn than Microsoft's PowerShell – the editor in particular provided good support in this regard. the Script Editor offers a large number of options from the command set through to simple output of graphical elements, which cannot be achieved at all with PowerShell or other solutions or only with a significantly greater level of effort."

"Anyone wanting to tackle the many hurdles in everyday admin and especially anyone for whom logon scripts and client automation is a priority will benefit from the variety of functions offered by FastTrack."

Review in English      Review in German
Department of Commerce Red Cross Kpmg Booking Aspen Dental Hamilton Beach Toyota Disney Kawasaki Goodyear NOAA

Kill your local admin accounts! Let users request access by request under full audit. Check this page for more info.