Helping help-desks help, without letting them help themselves to your AD!

Help Desk : Our portable, customisableAD management launcher!

A much-overlooked feature of our Automation Studio product is our extremely handy Active Directory management ‘Help Desk’ app. The app is written completely in our FastTrack Script language (fully open for you to view and tweak) and enables the IT Administrator to ‘empower’ help-desk staff to safely perform selected everyday tasks of Active Directory management. All of this is done using a single & simple portable 1.2 MB EXE file. There’s nothing to ‘install’, and no MMC snap ins or special privileges required!

The app setup wizard allows you to supply an appropriately created administrator account which gets ‘baked in’ to the EXE. When launched, your newly empowered user can perform all the AD duties you have allowed, without you having to hand over any AD administrator rights.

Granular delegation of common Active Directory management tasks

Better still, when you build the app, you have complete granular control of what parts of the app you want to provide to your users. For instance, you might ONLY want to give a help-desk user / team the ability to view group Active Directory group membership, to unlock user accounts and perhaps restart the print spooler service.

For further control, you can also ‘lock’ the ‘scope’ of the Help Desk application to a specific AD OU, which provide even greater granularity.

Customisability is key

Being written in completely open FastTrack Script code, simply reviewing our Help Desk application code I find is a great means to explore the capabilities of our scripting language. Go ahead and borrow parts of it as inspiration for other apps you want to create, or clone and then extend it with some additional script of your own. You have over 1,500 commands to play with.

If you wanted to beef up the password changer app so that for example:

Only launch on a PC with a specific MAC address
Only allow changes to users in a certain OU during work hours
Fire off a web request to your CRM logging to the change request task
Email the user informing them of the password change

Yes, that’s all possible!

So why not download your free trial copy today?

OTHER CYBERSECURITY BLOGS

Jira Integration

This guide shows how to set up Admin By Request with your Jira Service Management instance to receive requests directly in Jira.

How do we use ChatGPT?

With our latest integration, the web-scraping capabilities of ChatGPT are available to administrators from within the Admin Portal.

Shields Up Cisas Cybersecurity Strengthening Campaign

As the USA’s cyber defense agency, CISA stands ready to help organizations prepare for, respond to, and mitigate the impact of cyber attacks.

Privileged Access Management Just Got Personal

The terms ‘use case’ or ‘usage scenario’ are cold and soulless words and not a good representation of the type of work we do here. Introducing ‘Usage Persona’: a more human approach to use case scenarios.

Venus Ransomware Hits Healthcare

Initial infection via RDP, killing 39 processes, deleting event logs, then encryption - but all stages of the Venus ransomware attack can be prevented with the right tools.

Looking to get ISO Certified? We Can Help.

ISO certification is a mammoth process, but adopting an effective Privileged Access Management solution is a cost-effect and sure-fire way to tick off a number of controls and help get you over the line – while also providing comprehensive security for your entire enterprise.

ISO 27001: Certified

You've seen it before, but what does it actually entail? In a nutshell: security, sustainability, and continually improved products and services. Admin By Request is now ISO certified, and this is how it benefits your enterprise.

Data & Compliance: Ticking All Boxes

In today’s landscape of ever-increasing threats to privacy, cybersecurity tools need to be effective at solving the problem they’re designed for. But there is a second key question to be answered when considering a new cybersecurity product for your organization – is it compliant?

Finding the Balance Between Productivity and Security

The balance between productivity and security is unique to each organization – but at no point should either one compromise the other. Here's how Admin By Request can help.

The Problem with Privileged Access

If you're not managing privileged access in your enterprise, you have a problem. We have the solution.

Secure By Design Series - Part 2

In this blog, PowerON’s Steve Beaumont continues his delve into Admin By Request's Privileged Access Management (PAM) solution, this time focusing on sub-settings, application elevation tools, and auditing capabilities.

Dear Hacker, Better Luck Next Time.

There's no denying that hackers are good. We see this reflected in the frequent cyberattack stories that populate the news channels almost daily - most recently, the Lapsus$ attack on Okta. What we don't hear so much about? That Privileged Access Management software is better.

Revoke: No Big Deal, No Big Squeal

Adopting a less ‘pig-headed’ approach to removing Local Admin rights from staff will always return happier project outcomes.

LAPS for Autopilot device

This blog by Simon Hartmann Eriksen shares his experience with the LAPS-replacement feature, which is soon coming to macOS and Linux too.

Ransomware Comes a March-ing

March is almost upon us, and at the rate we’re going, so is another year of ransomware prevailing. Here’s an update on the ransomware scene so far in 2022 – and some predictions for where it’s headed in the future.

LAPS vs. Break Glass. You be the judge.

MS LAPS is a necessity and, like most necessities, only covers the bare minimum. That’s why we decided to take the necessary parts of LAPS and turn them into something much cooler. But hey - we’ll let you be the judge.

Adapting to the Threat-Landscape in 2022

The whole world has been left vulnerable amid the global Coronavirus pandemic, but at the same time there’s been a cybersecurity pandemic raging, with ransomware payouts repeatedly surpassing the $2 million mark. Safe to say, the two very different things are likely related.

Secure By Design Series - Part 1

In this blog, PowerON CTO Steve Beaumont weighs up the options available when it comes to managing local admin rights: the pros and cons of manually addressing the issue internally vs. implementing a Privileged Access Management (PAM) solution to do it for you.

New Year, New Plan; Secure your Endpoints

The disrupted past few years have made it very difficult to plan ahead. But valuable lessons learnt throughout 2020 and 2021 can be applied to help us plan for 2022 – not least, lessons on cybersecurity.

Time Flies when you're Getting Hacked

In 2021 it took organizations an average of 212 days to discover a data breach - that’s a long time compared to the 24-48 hours it takes a hacker to compromise domain admin once they’ve gained initial access to your system. Here’s how to disrupt the attack timeline so they can’t escalate up the ranks of privilege undetected.

Catching up with CoolUnite

The CoolUnite Foundation improves the lives of terminally ill and vulnerable children by collaborating with a range of organizations that provide support for them and their families. Here’s what they’re getting up to at the moment – and how you can get involved.

It's Time To Take MacOS Security Seriously

Despite contrary belief, security is a big problem for the modern Mac operating system. Admin By Request’s cross-platform solution can help you address this problem and get your Apples under control.

Auto Approval, In Case of Emergency

How to have your (ICE Cream) cake and eat it.

RDP: Exposed (…Literally)

Despite RDP being the number one attack vector used by cyber criminals, the protocol is being adopted increasingly across the globe as teleworking solidifies its place in working culture. If your organization can’t do without it, here’s a few tips on what you can do to keep your systems safe while using RDP.

Awake from your PrintNightmare!

Six options to deal with Microsoft’s PrintNightmare KB5005652

What's new in Admin By Request 7.1

Learn from the development team what is new in version 7.1 and what the thinking behind it is

Combating Common Ransomware Tactics

In the unrelenting battle of the good guys versus cybercriminals, ransomware perpetrators have come out swinging in 2021. This blog investigates the common behaviors of the latest attackers on the scene; what are their tried and tested tactics, and how can you combat them?

What's in the Box?

Unpack Admin By Request’s Privileged Access Management free plan and discover exactly what you can get your hands on – no strings attached.

Don’t Cut Corners while Running LAPS

Microsoft LAPS was released in 2015 with the main purpose of making it more difficult for hackers to spread across IT networks. This Infosecurity Magazine blog explains how Microsoft LAPS works and how it compares to Admin By Request.

Supporting Critically Ill Children's Charity: Team Rynkeby

Admin By Request is backing the "Team Rynkeby" cycling team, who raise money for organisations that support children with critical illnesses. Learn how your company can help too.

UAC: The Feature You Love to Hate

Although necessary, the user experience with Window’s User Account Control has never been smooth. Admin By Request adds flexibility to the UAC experience to provide a solution that achieves everything the Microsoft security tool aims for in a comprehensive, user-friendly solution straight out of the box.

What's new in Admin By Request 7

Learn from the development team what is new in version 7 and what the thinking behind it is

Support Assist Feature

Joymalya Basu Roy from Atos shows you everything you need to know about Support Assist

Version 7 Feature Review

Joymalya Basu Roy from Atos gives you his take on the new features in version 7 of Admin By Request

How Much Could You Lose Over a Data Breach?

The 2020 IBM Cost of a Data Breach Report reveals some alarming figures about data breaches. Take the right steps now to avoid your organization suffering a breach and becoming part of the statistics.

Are You Responsible for Losing the Mothership?

It doesn't matter how many high-tech defenses and security systems you have protecting your network – they can all be thwarted if you let hackers slip onto the Mothership via an administrator account.

Azure AD & MEM/Intune

How-to: Integrate Admin By Request with Azure AD & MEM/Intune. A walk-through by Atos Technical Architect Hubert Maslowski

REvil Ransomware Aims Below the Belt at Jack Daniel’s Maker, Brown-Forman

The latest victim of REvil ransomware is the alcohol parent company of Jack Daniel’s. Learn how Privileged Access Management could counter such attacks and give you the upper hand.

Post-Covid-19 and Remote Working Cyber Attacks: You’re Not as Worried as You Should Be

Remote Working Cyber Attacks are a big risk the world will be facing post-Covid-19 pandemic. This blog discusses why you should be concerned and how you can ensure your remote workforce is protected.

Forming a Double Line of Defense Against a RAT: Remote Access Trojan ‘Taidoor’

A 12-year old Remote Access Trojan (RAT) that first emerged from the depths in 2008 has now scurried out of its hiding place to spread a new strain of virus in 2020

Admin By Request Review

Using Admin By Request to manage Local Admin rights on Microsoft Azure AD Joined Windows 10 devices was a joy, writes Joymalya Basu Roy (MS Intune Architect, ATOS)

Easy Peasy Lemon Squeezy: Privileged Access Management Made Simple

Admin By Request takes the burden out of implementing a PAM solution and makes the task a quick and easy one. Here's how.

Snake Ransomware Sinks Teeth into Honda and Enel

Industrial companies Honda and Enel were recently attacked by Snake ransomware. Get a breakdown on the malware and see how Admin By Request prevents these attacks out of the box.

Pack the Essentials: The Minimum Cyber Security Requirements

Many countries have set out minimum cyber security requirements that government and other agencies should meet to ensure a common, high level of security. Learn how Admin By Request supports these requirements.

The Light at the End of the Funnel

Admin By Request tackles almost 100% of vulnerabilities within your network by managing local administrator rights and scanning files with 30+ anti-malware engines.